Shipping
Which delivery service do you use to send the items?
We ship all packages with Planzer package
How is the order shipped?
We have a chilled, ecological packaging concept and ship with a Planzer package.
What happens if I don't receive my order?
If this situation should once arise, we shall not leave you alone certainly, but solve the problem together as quickly as possible, whether it would be a replacement delivery or a cancellation.
Is cooling guaranteed?
Yes, cooling is guaranteed at all times thanks to our ecological packaging concept.
Can I determine the shipping date by myself?
Yes, you can determine it by yourself within a certain period of time. Simply select a suitable date and complete the order.
How much will the transportation cost me?
Shipping costs CHF 12.50, if the goods value is more than CHF 150 the shipping fee is waived
What can I do with the packaging? Should I hand it back?
You can return the packaging with the supplied FREE RETURN sticker, since it is ecological, you can simply dispose of it, hemp mats on the compost/green waste disposal, water containers are PET.
Did you find what you were looking for?